Terms of Service.

Introduction

These Terms of Service (“Terms”) govern your access to and use of Clinicraft, a booking and client management software for appointment-based businesses, operated by Harry Goozee, trading as Clinicraft ("we", "us", "our"), a sole trader based in England.

By creating an account, subscribing to Clinicraft, or otherwise using our services, you (“you”, “your business”, “the Business”) agree to be bound by these Terms. If you do not agree, you must not use Clinicraft. If you are entering into these Terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity.

Last updated: 26 July 2026

1. About Us

Clinicraft provides software that lets you manage availability, take bookings (including via your own public booking page), collect deposits and consent forms from your customers, and manage your team and client records. Clinicraft is a tool for your business — we do not provide medical, aesthetic, or other professional advice, and we are not a party to the treatments, services, or appointments booked through the platform. The relationship for those appointments is exclusively between you and your customer.

You are solely responsible for the services you offer, the qualifications and insurance of anyone performing them, the accuracy of your treatment and pricing information, and compliance with any professional, regulatory, or licensing requirements that apply to your business.

2. Accounts and eligibility

• You must provide accurate, current information when creating an account, and keep it up to date.
• You are responsible for all activity under your account, including staff accounts you invite, and for keeping your login credentials secure.
• You must be legally authorised to operate the business you register, and to enter into contracts on its behalf.
• We may suspend or terminate an account that we reasonably believe is being used fraudulently, abusively, or in breach of these Terms.

3. Subscription fees and billing

Access to Clinicraft requires an active paid subscription, billed monthly in advance via our payment processor, Stripe. Current pricing is shown at checkout and in your account's billing settings. Additional team member seats beyond any included in your plan are billed at the per-seat rate shown at the time.

Price changes — We may change our prices from time to time. Where a price change affects your existing subscription, we will give you at least 30 days notice by email before it takes effect. If you do not agree to the new price, you may cancel your subscription before it takes effect in accordance with the cancellation terms below.

Failed payments — If a payment fails, we may retry it and/or suspend access to your account until payment succeeds. Repeated failed payments may result in cancellation of your subscription.

Cancellation and refunds — You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you will retain access until then. Subscription fees are payable in advance and are generally non-refundable unless required by applicable law or unless we agree otherwise in our sole discretion.

4. Payments you take from your customers

Clinicraft integrates with Stripe to let you collect deposits and payments from your own customers, via Stripe Connect, which allows payments to be routed directly to your own Stripe account as the merchant of record. Where you have not completed Stripe Connect onboarding, deposits may not be taken for bookings.

You are responsible for your own Stripe account, its fees, and Stripe's own terms of service, which apply separately to your use of Stripe. You are responsible for setting your own deposit amounts, refund policy, and handling any disputes, chargebacks, or refund requests from your customers. Clinicraft is not a party to these transactions and does not guarantee settlement of any payment.

We are not responsible for Stripe's services, availability, or decisions relating to your Stripe account.

5. Your customers' data and consent forms

Clinicraft lets you collect personal data from your customers, including health information via digital consent forms, in order to provide your services. As between you and Clinicraft, you are the data controller for this data, and Clinicraft acts as your data processor, processing it only on your instructions and for the purpose of providing the platform to you. Our processing terms are set out in this section of these Terms and apply whenever we process personal data on your behalf in providing the Clinicraft platform.

You are responsible for having a lawful basis to collect and process your customers' data (including any special category health data), for providing an appropriate privacy notice to your own customers, and for complying with UK GDPR and any other data protection law that applies to your business. You must not use Clinicraft to collect any data you are not lawfully entitled to collect.

Any consent form templates, questionnaires, or other documents made available through Clinicraft are provided as examples only. You remain responsible for ensuring they are suitable for your business, comply with applicable laws and professional standards, and are reviewed by your own legal or professional advisers where appropriate.

Consent records and health questionnaires are stored in an immutable, versioned format once a customer signs them, so that neither you nor we can alter them retrospectively — this is a deliberate integrity control, not a limitation of your ability to correct genuine errors going forward via a new version.

6. Acceptable use

You must not use Clinicraft to:

• Collect data from customers without a lawful basis or without their knowledge;
• Offer services you are not legally qualified, licensed, or insured to provide;
• Attempt to circumvent billing, user limits, or booking limits;
• Probe, scan, or attack the platform's security, or attempt to access another business's data;
• Use the platform for any unlawful, fraudulent, or abusive purpose;
• Upload malware or malicious code;
• Use Clinicraft in a manner that could interfere with other users' access to the platform.

7. Service availability and support

We aim to keep Clinicraft available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and features may change as the platform evolves. We are not liable for any downtime caused by our third-party infrastructure providers (including hosting, database, email, and payment providers) beyond our reasonable control.

We may suspend access where reasonably necessary to protect the security or integrity of the platform.

8. Intellectual property

Clinicraft and its underlying software, design, and branding are owned by us or our licensors. You must not copy, modify, reverse engineer, or attempt to derive the source code of Clinicraft. You retain all rights to your own business data, including your customer records, treatment lists, and branding assets you upload. You grant us a licence to host, process, and display that data solely for the purpose of providing the platform to you.

9. Liability

To the fullest extent permitted by law, Clinicraft's total liability to you arising out of or in connection with these Terms, whether in contract, tort, or otherwise, is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss or corruption of data, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Termination

Either party may terminate these Terms by cancelling the subscription in accordance with Section 3. We may also suspend or terminate your account immediately if you materially breach these Terms, including the Acceptable Use section. Where reasonably practicable, you may export your data before your subscription ends. Following termination, we may permanently delete your data after the retention period described in our Privacy Policy.

11. Events Beyond Our Reasonable Control

Clinicraft is not liable for failures or loss of service caused by events beyond our reasonable control. This includes, without limitation, cloud outages, internet failures, power failures, government action, natural disasters, labour disputes, and failures of third-party service providers.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or via the platform before they take effect. Continued use of Clinicraft after a change takes effect constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms.

Contact

If you have any questions about these Terms, please contact us: